Frequently Asked Questions

Softechpark is a full-service IT company based in Kathmandu, Nepal, serving businesses across 5+ countries since 2018. We specialise in web development, mobile apps, AI products, digital marketing, and IT consultation.

Our main office is in Thamel, Kathmandu, Nepal. We work with clients across Asia, Europe, the UK, Australia, the US, and the Middle East. All communication is conducted in English, and our team is available during both Asian and European business hours.

We've been delivering technology solutions since 2018 — that's 10+ years of experience across 350+ projects in industries including healthcare, ecommerce, media, finance, logistics, and education.

Absolutely. We sign a Non-Disclosure Agreement before any project discussion begins. We take client confidentiality very seriously, and all team members working on your project are bound by NDA.

Pricing depends on complexity, features, and timeline. A professional business website typically ranges from $800–$3,000. A web application starts from $3,000. Mobile apps start from $4,000. Contact us for a free, detailed quote tailored to your requirements.

We accept bank wire transfer, PayPal, Wise, and Esewa/Khalti for Nepal-based clients. We typically work on a milestone-based payment schedule: 30% upfront, 40% at mid-project, and 30% at delivery.

Yes, completely free. We offer a free project consultation where we understand your requirements and provide a detailed proposal — including scope, timeline, and cost — within 24 hours.

Never. We provide detailed, fixed-price quotes before starting any project. Any scope changes are discussed and agreed upon in writing before additional work begins. No surprises.

Our process has 5 stages: (1) Discovery & Consultation — understanding requirements; (2) Design & Planning — wireframes and architecture; (3) Development — agile sprints with weekly demos; (4) Testing & QA — comprehensive testing; (5) Launch & Support — deployment and ongoing maintenance.

A business website takes 2–4 weeks. A web application takes 6–16 weeks depending on complexity. A mobile app takes 8–20 weeks. Ready-made solutions (ecommerce/news portal) can be deployed in 3–5 days. We provide exact timelines in your project proposal.

You do. 100%. Upon final payment, we transfer the complete source code, database, and all assets to you. There is absolutely no vendor lock-in. You are free to host it anywhere and modify it with any developer.

We use WhatsApp or Slack for day-to-day communication, and we send weekly progress reports. You'll have direct access to your project manager, and we host demo calls at the end of each development sprint.

Our primary stack includes Laravel (PHP), React, Vue.js, Next.js, Flutter, Node.js, Python, MySQL, PostgreSQL, Redis, AWS, Docker, and Kubernetes. We choose the best technology for your specific project needs.

Yes. We build native Android (Kotlin), native iOS (Swift), and cross-platform apps using Flutter and React Native. We recommend Flutter for most new projects due to its performance, single codebase, and rapid development speed.

Both. We offer custom-built solutions for unique requirements, and we also have ready-made white-label platforms for ecommerce and news portals that can be deployed in days rather than months.

Yes. Our marketing team provides SEO (on-page, technical, and off-page), social media marketing, paid ads (Facebook, Google, LinkedIn), content marketing, and email campaigns.

Yes. Through our Talent Outsourcing service, you can hire pre-vetted developers, designers, or QA engineers on a monthly basis. Developer profiles are delivered within 48 hours.

All projects include a 30-day free bug-fix warranty after launch. Beyond that, we offer monthly maintenance packages that include hosting management, security updates, content changes, and priority support.

Yes. Minor changes and bug fixes are covered under the 30-day warranty. For new features or significant changes, we provide a separate quote. Most clients take out a monthly retainer for ongoing updates.

Our standard support hours are Sunday–Friday, 9AM–6PM (NPT). For clients with maintenance packages, we offer 24/7 emergency support for critical issues via WhatsApp.